Shipping policy

DOMESTIC ORDERS

We send your parcel via nationwide overnight courier service within New Zealand. Orders received before midday (NZST) on weekdays, excluding public holidays will be sent on that day. Rural deliveries can take up to 2 working days longer. Please note, all delivery times are approximate, and during sale or high volume order periods dispatch may be slightly delayed 

We send our online orders via a courier which requires signature upon receipt. AWWA is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as AWWA takes no responsibility for deliveries which are made to addresses entered in error.

Please note: We do not ship to PO Boxes as we require the signature of the recipient.

INTERNATIONAL ORDERS 

We ship all over the world by DHL express and NZ Post. Tracking is available via DHL for orders over $80 value. All orders under $80 will be sent non-tracked by NZ Post. Please be aware we cannot be responsible for individual countries customs fees and import taxes.

RETURNS

The cost to return underwear for the purpose of exchange, fault or 60 day risk free trial is at the expense of the customer. AWWA will send any replacements or exchanges at their own expense.