Refund policy

60 DAY RISK FREE TRIAL - First time customers only 

We believe our underwear is going to revolutionise the way you manage your period and you will not look back, however we want you to feel confident in your purchase.

First time customers can try one AWWA garment risk free for 60 days. Not sure you and your AWWA are meant to be? Let us know within 60 days of your purchase and we will give you your money back (minus the cost of shipping).

The 60-day risk-free trial applies to one worn AWWA garment only. 
Garments to be returned before refund is processed. 

    Please email us hello@awwaperiodcare.com to discuss your concerns

     

    SIZE EXCHANGES

    AWWA underwear is made true to size so your best bet is to follow our size chart and consider the size of underwear you currently wear.

    • We will exchange unworn/unwashed garments for a different size in the same style/colour only (subject to availability)  
    • All size exchanges are subject to availability of the requested size. 
    • Unworn/unwashed underwear must be returned within 60 days of purchase - Underwear not returned within 60 days of purchase will be sent back to the customer

    Please ensure you try the underwear on over your own underwear. In the interests of hygiene we may refuse returns of items where it is obvious this has not been done.

     

    RETURNS/EXCHANGE TERMS AND CONDITIONS

    • 60 day risk free trial is only available to first time customers
    • 60 day risk free trial applies to one worn garment only
    • We are unable to accept returns or exchanges on clearance, discounted or sale items

    Download the exchange/return form HERE 

    If eligible for return, customers will need to pay for the return of underwear to AWWA. We suggest using a tracked service as we cannot be held responsible for any parcel that goes missing

    Once the garments are received back at our warehouse we will process the refund/exchange within 7-10 working days.

    Refunds will be paid back to the payment gateway used by the customer at the time of purchase.

     

    MULTI-PACKS RETURNS/EXCHANGES

    First time customers are able to return one pair of worn underwear from a multi-pack under our risk free trial policy

    You may exchange UNWORN items in a bundle pack within 60 days of purchase for a different size in the same style/colour only

     

    FAULTY ITEMS

    AWWA work extremely hard to ensure that all goods are of the highest quality. If for any reason you find a fault with one of your garments we are here to help.

    We offer full replacements on faulty garments up to 60 days post purchase date. This excludes final sale items, or those marked as not perfect at point of sale.

     

    COST OF RETURN

    The cost to return underwear for the purpose of exchange, fault or 60 day risk free trial is at the expense of the customer. AWWA will send any replacements or exchanges at their expense. 

     

    INCORRECT ITEM OR ORDER

    If we accidentally send you the wrong item or order please contact hello@awwaperiodcare.com so we can get it sorted. You have up to 30 days post order date to notify us that you have received an incorrect item or order.

    All garments must be returned unused.

      

    CHANGE TO ORDERS

    We work hard to get your order to you fast, therefore are shipping orders daily. If you discover that you have made a mistake with your order please contact us immediately at hello@awwaperiodcare.com so that we can try and fix the error before courier collection. Unfortunately we cannot guarantee we will be able to amend your order, but we will do our best.